Reference

How We Handle Your Account Data

This page sets out how Bit Jelly collects, stores and uses the details tied to your account and wallet activity, including transaction records from bKash, Nagad and Rocket, plus basic session data like device type and login times.

Wallet data handlingCookie useAccount securityData access requests

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Where Your Data Sits With Bit Jelly

Bit Jelly Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

collects the details you give us when you open an account — your name, phone number, and the mobile wallet you use to fund your balance, whether that's bKash, Nagad or Rocket. We also log basic session data: device type, login times, and the games you

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open, such as Crash Ignition or Sylhet Roulette Room, so we can keep your account behaviour consistent and flag anything unusual. Payment confirmations from bKash, Nagad and Rocket pass through our system only to match your deposit or withdrawal request; we don't store your wallet PIN.
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Where local law requires extra verification before a withdrawal clears, we may ask for a screenshot of the transaction or a matching phone number on file. Availability of specific data rules can vary by region, and access to Bit Jelly depends on your local law and
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eligible regions — some data practices described here may not apply the same way everywhere. We don't sell your personal data to outside advertisers. Cookies on our site help remember your login state and language preference on mobile browsers and the desktop lobby alike. You can
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ask us to check, correct or delete data tied to your account by reaching our support team, and we'll confirm what we hold before making any change.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Talk To Us About Your Data

Got a question about what we hold on your account? Reach our support desk through live chat inside the lobby or drop a message to our support email, and mention your registered phone number so we can pull up the right account fast. We also take data-access requests through the same channels — no separate form to fill in. For anything tied to a bKash, Nagad or Rocket transaction, keep your reference number handy; it helps us match the record faster.

Live Chat Open live chat from the lobby footer any time you're logged in, and ask directly about the data tied to your bKash, Nagad or Rocket transactions or your login history on the account.

Support Email Email our support team with your registered phone number and account username, and we'll confirm what personal data we hold plus how long we keep transaction records.

Account Dashboard Check your account settings page for a summary of the wallet methods on file — bKash, Nagad or Rocket — plus recent login sessions across mobile and desktop devices.

DATA SAFEGUARDS

How We Secure And Retain Data

Keeping your account safe starts with how we store data in the first place. Login sessions are tied to device fingerprints so an unfamiliar phone triggers an extra check before it can touch your balance. We keep transaction records long enough to resolve a withdrawal dispute or a bKash, Nagad or Rocket payment query, then age them out. Cookies handle language and session state only — we don't run third-party ad trackers across the lobby. Want a copy or a change made? Message support and we'll walk the request through manually.

Cookie Use

We use cookies to remember your login state, preferred language and the last game category you opened, whether that's live tables or slots, so the lobby loads the way you left it.

Account Security

Every login checks your device against past sessions, and an unfamiliar device on a bKash, Nagad or Rocket-linked account may need a fresh phone number confirmation before balance access unlocks.

Data Retention

Transaction and login records stay on file only as long as needed to settle a payment query or resolve an account issue, after which older entries are phased out of active storage.

Request Changes

Send a message through support if you want to see, correct or remove data tied to your account, and include your registered phone number so we can verify it's really you.

Common Questions About Your Data

Here are the questions we hear most often about how Bit Jelly handles account and wallet data. If your question isn't covered below, our support team can walk through the specifics tied to your own account, your bKash, Nagad or Rocket transactions, and your local region.

We collect your name, phone number, and the wallet details you use to fund your balance — bKash, Nagad or Rocket — plus basic session data like device type and login times.

Payment confirmations pass through our system only to match a deposit or withdrawal to your account; we don't sell your data to outside advertisers or share wallet PIN details with third parties.

We keep records only as long as they're needed to settle a payment query or an account dispute, after which older entries are phased out of active storage on our system.

Yes — message our support team with your registered phone number, and we'll check what we hold, confirm the correction or deletion, and reply once the change is made on file.

Access to Bit Jelly and some data-handling steps depend on your local law and eligible region, so terms here may read slightly differently depending on where you're logging in from.

We use cookies to hold your login state, language preference and the last game screen you had open, whether that was Crash Ignition or the live tables, so pages load faster.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoFAQ

How We Handle Your Account Data

Talk To Us About Your Data

How We Secure And Retain Data

Cookie Use

Account Security

Data Retention

Request Changes

Common Questions About Your Data

01 What personal data does Bit Jelly collect when I open an account?

02 Do you share my bKash, Nagad or Rocket details with anyone else?

03 How long does Bit Jelly keep my account and transaction records?

04 Can I ask Bit Jelly to correct or delete my data?

05 Does this privacy policy apply the same way across Bangladesh?

06 What cookies does Bit Jelly use on the lobby site?

Privacy Policy

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