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How Our Terms Conditions Work

These Terms & Conditions set out how your Bit Jelly account works, from opening it with bKash, Nagad or Rocket to how we handle slots and live tables.

Account & Wallet TermsbKash / Nagad / Rocket TermsSlots & Live Table RulesRegion Eligibility

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What These Terms Actually Cover

Bit Jelly Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our Terms & Conditions cover every account you open with Bit Jelly, whatever device you use to reach the lobby. When you sign up and load funds through bKash, Nagad or Rocket, you're agreeing to the wallet rules tied to that transfer method — the wallet

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reference number you use to send funds is checked against your registered mobile number before a deposit reflects on your account. The same terms apply whether you're spinning Dhaka Hot Slots, sitting at a live table, or backing a cricket-led sportsbook market during a BPL fixture.
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We can update these terms when a payment partner changes its process or when local law shifts what we're able to offer in a given region — we'll post the revised version here rather than messaging every account holder individually. Because access depends on your local
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law and eligible region, some sections may not apply to you, and it's on you to check the version that's live at the time you play. Withdrawal requests are matched against the wallet or bank details on file, and mismatched names or numbers can pause a
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payout until we verify them. If a clause here conflicts with a specific game's own rules — as posted by the studio, such as Pragmatic Play or Evolution — the game-specific rule takes priority for that round. Nothing on this page substitutes for professional legal advice
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on your own situation.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS SUPPORT PATHS

Where To Ask About These Terms

Questions about a specific clause — a wallet verification step, a live table dispute, a change to withdrawal terms — go through the same support desk whether you're logging in from Dhaka, Chattogram, or anywhere else local law allows access. Open live chat from your account dashboard, drop a message through the in-app support tab, or write in through the contact form linked at the footer of this page. Have your registered mobile number and the bKash, Nagad or Rocket transaction reference ready; it speeds up how quickly we can match your query to your account.

ACCOUNT DATA SAFETY

How We Handle Your Account Data

Your account details — mobile number, wallet references, session logs — sit behind the same login you use to reach the lobby, protected by the OTP step that confirms every sign-in. We keep transaction records long enough to resolve a withdrawal dispute or a wallet mismatch, and we don't sell that data to outside marketers. Cookies on the site remember your device and language preference so the lobby loads the way you left it. If you want a copy of your data, or want a correction made, write to us through the contact form and reference your account.

Account Verification

Every login runs through an OTP sent to your registered mobile number, and we match that number against the wallet you use for bKash, Nagad or Rocket transfers before releasing a payout.

Data Retention

We hold transaction and session records for as long as needed to settle a wallet dispute or a withdrawal query, then handle removal in line with the applicable local data rules.

Cookie Use

Cookies remember your device, your language choice and the section of the lobby you last opened, so slots, live tables and the sportsbook load the way you left them.

Request Changes

To see, correct or ask us to remove your account data, write in through the contact form with your registered mobile number so we can confirm it's really your account.

Answers About Our Terms & Conditions

Here are the questions we hear most about how our Terms & Conditions actually work — from wallet mismatches to what happens when a rule changes mid-session.

Yes — opening a Bit Jelly account means you accept the current Terms & Conditions, including the wallet rules for bKash, Nagad and Rocket and the rules attached to slots and live tables.

We can update terms when a payment partner or local rule changes; the revised version goes live on this page rather than through a personal message, so check back before you play.

Access depends on your local law and eligible region rather than a single national rule, so some account features or game categories may differ depending on where you're located.

A mismatch between your registered mobile number and the wallet used for a deposit or withdrawal can pause the transaction until we verify it, as set out in the payment section of these terms.

Yes — the same terms apply across slots, live tables and the cricket-led sportsbook, though an individual game or market can carry its own posted rule that takes priority for that round.

Reach our support desk through live chat on your account dashboard or the in-app support tab, and mention the section you're asking about so we can point you to the right clause.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How Our Terms Conditions Work

Where To Ask About These Terms

How We Handle Your Account Data

Answers About Our Terms & Conditions

01 Do I need to accept the Terms & Conditions before I play?

02 Can Bit Jelly change these Terms & Conditions without telling me directly?

03 Does access depend on where I live in Bangladesh?

04 What happens if my bKash or Nagad details don't match my account?

05 Do the Terms & Conditions cover both slots and the sportsbook?

06 How do I ask a question about a specific clause in these terms?

Terms & Conditions

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